Question 1

What is your cancellation policy?

Accepted Answer

We offer free cancellation if you cancel your ride at least 3 hours before your scheduled pickup time. If you cancel later, a cancellation fee may apply.

Question 2

Will I receive any instructions after booking?

Accepted Answer

Yes! Right after booking, you will receive a confirmation email with your order details. Then, shortly before your trip, we will send another email with your driver's information, including their name, car model, and license plate, as well as the exact pickup details.

Question 3

Do I need cash to pay for my ride?

Accepted Answer

No, there's no need for cash! All payments are made in advance on our website, so you can enjoy a hassle-free ride without worrying about carrying money.

Question 4

Is the price fixed, or will it change based on traffic?

Accepted Answer

We offer a fixed price for all rides, meaning you won't be charged extra for traffic delays or longer travel times. The price you see when booking is the final price you pay.

Question 5

Do I need to pay extra for luggage?

Accepted Answer

No! Unlike regular taxis, we do not charge extra for suitcases or bags. The price includes everything, so you won't have any unexpected fees.

Question 6

What types of vehicles do you offer?

Accepted Answer

We provide two types of vehicles: Standard cars for individuals and small groups, and spacious vans for larger groups or extra luggage needs. You can choose the option that best suits your travel needs when booking.

Question 7

Do I need to tip the driver?

Accepted Answer

Tipping is completely optional. If you enjoyed your ride and want to leave a tip, you're welcome to do so, but it's not required.

Question 8

Can I book a taxi at any time of day or night?

Accepted Answer

Yes! Our premium taxi service operates 24/7, so you can book a ride at any time, whether it's early in the morning or late at night.

FREQUENTLY ASKING QUESTIONS